Last Updated: 14 Dec 2024
Pocket Lens Academy (“we,” “our,” or “us”) is committed to protecting your privacy and complying with Australian and international privacy laws, including the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website ([Insert Website URL]) or interact with us.
1. Information We Collect
We collect personal information in the following ways:
1.1 Information You Provide to Us
- Account Information: When you register for an account, we collect your name, email address, and other details required to set up your account.
- Payment Information: When you purchase a product or service, we collect payment details such as credit card information (processed securely by third-party payment processors).
- Contact Information: If you contact us for support or inquiries, we collect the information you provide, such as your name, email, and message content.
1.2 Information We Collect Automatically
- Device Information: We collect details about the device you use to access our website, including your IP address, browser type, operating system, and device type.
- Usage Data: We collect information about your interactions with our website, such as pages visited, time spent, and actions taken.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. For details on the cookies we use and how to manage them, see our [Cookie Policy].
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 To Provide Our Services
- Process your registration and manage your account.
- Fulfill orders and process payments.
- Provide customer support and respond to inquiries.
2.2 To Improve Our Website and Services
- Analyze usage patterns and improve website functionality.
- Customize your user experience.
2.3 For Marketing and Communications
- Send promotional materials and newsletters (you can opt out at any time).
- Notify you of updates, changes, or new services.
2.4 To Comply with Legal Obligations
- Fulfill any legal or regulatory requirements.
- Enforce our terms and conditions.
3. Legal Basis for Processing (GDPR Compliance)
Under GDPR, we process your personal information based on the following legal grounds:
- Consent: Where you have explicitly provided consent for specific purposes.
- Contractual Necessity: To fulfill a contract with you or take steps at your request before entering a contract.
- Legal Obligation: To comply with legal or regulatory requirements.
- Legitimate Interests: For purposes such as improving our services, provided such processing does not override your privacy rights.
4. Disclosure of Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who assist with operations, such as payment processing, email delivery, and website analytics.
- Legal Obligations: Authorities or regulatory bodies when required by law.
- Business Transfers: In connection with a merger, sale, or acquisition of our business.
5. Data Storage and Security
We store personal information on secure servers and take reasonable steps to protect it from unauthorized access, use, or disclosure. However, no online system can guarantee 100% security. If you suspect any unauthorized access to your information, please contact us immediately.
5.1 Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. Your Privacy Rights
6.1 Australian Privacy Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Complain about a breach of your privacy rights by contacting us (see Section 8).
6.2 GDPR Rights
If you are in the EU, you have additional rights under GDPR:
- Access: Request a copy of your personal information.
- Rectification: Request corrections to inaccurate or incomplete information.
- Erasure: Request deletion of your personal information (“right to be forgotten”).
- Restriction: Request a restriction on processing your personal information.
- Portability: Request transfer of your personal information to another service provider.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw your consent at any time.
To exercise these rights, please contact us (see Section 8).
7. International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may not offer the same level of data protection. When we transfer your data internationally, we take steps to ensure it is protected in accordance with this Privacy Policy and applicable laws (e.g., using Standard Contractual Clauses for GDPR compliance).
8. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our practices, please contact us:
- Email: help@pocketlensacademy.com
- Mail: Pocket Lens Academy PO Box 519 Ashmore City Qld 4214
If you are not satisfied with our response to a privacy-related complaint, you have the right to contact your local data protection authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC). For GDPR-related complaints, contact your local EU Data Protection Authority (DPA).
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date at the top of this page.
Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.